Defects can be found in any software. However, finding a defect is only part of the story. What is really important is how to communicate this defect with the development team especially programming team.
Most of the companies use a tool for tracking defects. Once a defect is found, testing team will proceed and log it in the tool. However, sometimes it happens that the issue logged is actually not clear. This can be due to several reasons such as not well-written defect or lack of supporting snapshots. The question is: what to do in this case? (more…)